Resolve your current complain by accepting that yea it is all okay. Then, send a text to 0512181218
CMP 021XXXXXXXX BB
reply 1,2,3 depending on case when asked, and sit back to relax. Then reply N each time a text comes that problem is resolved, until the local broadband team calls you, since the complaint is now generated directly from ISB. Usually takes 24 hours for the team to wake up this way.