I once ordered a blender and it didn't arrive till the next two weeks. I called and yelled at them to which the guy at the other end said the postman couldn't find my house so the parcel went back and my order had been cancelled. I asked him why the postman never called since I had already given my number, the CSR had no answer. I thus asked for a refund and was asked to wait another two weeks. Surprisingly, a few days later I received the blender… which was of low quality, noisy, and worked only that season… and more interestingly, soon afterwards, my money was reverted too